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Q: What happens if a shipment is lost in the mail?
Q: I ordered a title in error, can I now return this?
Q: What is the status of my order?
Q: Will you refund my postage costs for returning a faulty title?
Q: What region are the DVDs you sell?
Q: What is Rare European Dvds’s return policy on damaged/faulty discs?
Q: Can I receive a credit for my lost shipment?


Q: What happens if a shipment is lost in the mail?
A: No shipment can be assumed lost until the expiration of 30 business days from time of shipment. If you are unfortunate enough to have not received a shipment past these mandatory wait times as specified above then please contact us at jer@rareeuropeandvds.com and advise of non delivery. All reports for undelivered shipments must be received within 30 days of departure from our warehouse. You will have to mail or fax us a handwritten letter stating that you did not receive your package. Date and signature are mandatory on that letter. Rare European Dvds accepts no liability for lost shipment reports after the expiration of 45 days.

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Q: I ordered a title in error, can I now return this?
A: We will allow a grace period of 3 days from receipt of order to return any title assuming it has not been opened and is in exact same condition as when shipped. We cannot accept any return that has had shrink-wrap or security seals removed. We must impose a 25% restocking fee to cover costs associated with the return.

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Q: What is the status of my order?
A: We ship the day we get your payment. You will receive an email with your tracking information. If you don't, please contact us at jer@rareeuropeandvds.com

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Q: Will you refund my postage costs for returning a faulty title?
A: Yes if we determine that the DVD is defective. No refund for Region incompatibility

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Q: What region are the DVDs you sell?
A: We mostly sell Region 2 (Pal) DVDs unless noted otherwise in the title information/synopsis. Standard DVDs The world of DVD players and DVDs is divided into 6 regions around the world. US and Canada make up the Region 1, thus all the DVD players and DVDs sold in the US are marked Region 1. These DVD players will only play DVDs that are labeled Region 1 or Region ALL (compatible with all regions). Similarly, countries in Europe are part of the Region 2, thus DVDs from these countries are marked Region 2 thus, they can't be played on US region 1 DVD players and vice versa. The chart below shows rest of the regions around the world. The only way to play Region 2 / Pal dvds in North America is to own a Region Free Dvd player. Region 1 - USA & Canada Region 2 - Europe, Japan, The Middle East, North Africa Egypt, South Africa Region 3 - Taiwan, The Philippines, Korea, Indonesia, Hong Kong Region 4 - Mexico, South America, Central America, Australia, New Zealand, Pacific Islands, Caribbean Region 5 - Russia, Eastern Europe, India, North Korea, East & West Africa Region 6 - China. Prior to the division of world into different DVD regions, PAL/NTSC/SECAM video standards were already in place. Therefore, these video standards are still in affect among the DVD players around the world. US and Canada belong to the NTSC standard and Europe is predominantly PAL. Most of the DVD players will only play NTSC DVDs on NTSC TV and PAL DVDs on PAL TV. There are few DVD players with built-in video converter which will allow you to play PAL DVDs on any (NTSC/PAL) TV. Chart below shows the video standard division around the globe. Now that we have covered different Regions and Video standard, are we done? No, not quite, not until we talk a bit about different voltage around the world. Like any other electrical product, DVD players also come in different voltage around the world. US and Canada is 110V and Europe is 220V. Often, DVD players do come in dual voltage (100V~240V) for worldwide use, of course they would have to meet the above two requirements of being Region Free and PAL/NTSC compatibility. Blu-Ray are coded region A/1 predominately and returns will not be accepted on the basis they won't play in other region code machines even if stating they are region A,B or C. This is due to other region coded machines requiring upgrades to firmware etc to enable them to play. HD-DVD at this time is not region coded but same will apply if region coding is introduced for this format.

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Q: What is Rare European Dvds’s return policy on damaged/faulty discs?
A: We will gladly replace (for same title ONLY) any faulty discs within 7 days of receipt of order. We would firstly request that you attempt to play the disc in question on another player to ensure the problem is not player/disc specific. With discs that come loose in transit within their case surface scratching can result but fortunately this rarely results in playback errors. If you find playback errors are occurring then attempt to clean or even lightly polish the disc to see if this remedies the situation. If the above fails then please e-mail our returns and replacement department at jer@rareeuropeandvds.com with your name, order # and nature of fault. They will issue you a Return Authorization Number and instructions on procedure for return. Replacement discs will not be sent until we have received the return and verified the faults.

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Q: Can I receive a credit for my lost shipment?
A: No. We will only replace lost shipments with same titles only.

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Last Updated: 30 May 2009 04:26:54 PDT home  |  about  |  terms  |  contact
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